We are committed to providing reliable and convenient product delivery services to our UK customers. Below are our delivery methods, carriers, and estimated delivery times.
- Delivery Area
Currently, we primarily offer delivery services within the UK. Once payment is received and the order is confirmed, we will arrange the appropriate logistics and delivery based on the order address.
- Delivery Carriers
We may select suitable UK logistics carriers based on the size, weight, delivery address, and service availability of the order, including:
Royal Mail
Evri
DPD
Yodel
Parcelforce
The specific carrier may vary depending on the order. After the order is shipped, if applicable, we will provide the customer with relevant delivery and tracking information via order confirmation or delivery notification.
- Processing Time
Under normal circumstances, after order payment confirmation, we typically require 1–2 business days to process the order and prepare for shipment.
Weekends and UK public holidays may not be included in the order processing time.
- Estimated Delivery Time
Orders within the UK are typically expected to arrive within 2–5 business days after shipment.
Therefore, from order confirmation to estimated receipt of goods, it usually takes approximately 3–7 business days.
Remote areas, special delivery addresses, severe weather, peak shipping seasons, or other uncontrollable factors may cause delivery times to be longer.
- Delivery Fees
Delivery is free for all UK orders. You will not be charged any delivery fees.
- Order Tracking
If the delivery service selected for your order offers tracking, we will provide you with tracking information or relevant delivery notifications after your order has been shipped.
Customers can use the tracking services provided by the carrier to check the status of their package.
- Delivery Delays
Estimated delivery times are for reference only and do not constitute a guaranteed delivery date. Delays may occur due to peak logistics periods, inclement weather, public holidays, carrier operational issues, or other circumstances beyond our reasonable control.
If you have not received your order after the estimated delivery time, please contact us using the following methods. We will assist you in tracking your order and delivery status.
- Address Information
Customers should ensure that the recipient’s name, address, postal code, and contact information provided are accurate and complete before submitting an order.
Delivery failures, returns, or delays caused by incorrect or incomplete delivery information provided by the customer may require rescheduling.
- Package Damage or Delivery Issues
If you receive a package that is visibly damaged, we recommend that you retain the outer packaging and relevant evidence if possible, and contact us as soon as possible.
If goods are lost, damaged, or experience other delivery issues during transit, please contact us using the following methods and provide your order number and relevant information so that we can investigate and resolve the issue.
- Contact Us
If you have any questions about delivery methods, delivery time, or order status, please contact us:
Address: 134 Queensway, Bletchley, Milton Keynes, MK2 2RS
Email: galaxynailsbletchley@outlook.com
Phone: +44 7405 821549
We will assist you with delivery-related issues based on your specific order details.